1. Hoisted before 10 am: All Professional Eyecare and Hearing Care Centres appointments will be cancelled without prior notice.
2. Hoisted during the service hours: Professional Eyecare and Hearing Care Centre services will be suspended. However, customers who have arrived would consider the weather and traffic at the time and to leave our centres under safe conditions. For customers who have pre-scheduled appointments but are unable to visit our centres due to the above situations, please call our centres for rescheduling.
3. Cancelled during the service hours:
Professional Eyecare and Hearing Care Centre services will be resumed within 1.5 hours after the Signal is cancelled.
i) For appointments scheduled within 1.5 hours after the Signal is cancelled, all appointments will be cancelled.
ii) For appointments scheduled 1.5 hours after the Signal is cancelled, customers are advised to visit our centres under safe conditions or call us for rescheduling according to the weather and traffic at the time.
4. Cancelled after 4 pm: Professional Eyecare and Hearing Care Centres will remain closed for the rest of the day. Our staff will contact you for rescheduling on the following day when our services are resumed normally.
