Hearing Care Services

The auditory system consists of three parts: the outer ear, middle ear, and inner ear.

The outer ear includes the auricle and ear canal; the middle ear contains the eardrum and three small auditory bones; while the inner ear comprises the cochlea, which resembles a snail, and is connected to the brain via the auditory nerve. Any problem occurring in any part of the auditory system may lead to hearing loss.

Sound Transmission Process:

  1. The auricle collects sound and helps determine its direction. The sound then enters the ear canal and travels toward the eardrum.
  2. The sound causes the eardrum to vibrate, which in turn vibrates the three connected auditory ossicles.
  3. These vibrations are amplified by the ossicles and transmitted into the inner ear. The sound waves cause the fluid in the cochlea to move, stimulating the auditory hair cells.
    Once these hair cells detect the vibrations, they send signals through the auditory nerve to the brain for analysis and interpretation—this is how we hear sound.

Degree of Hearing Loss

A healthy auditory system can detect sounds at or below 25 decibels. If sounds must be louder than 25 decibels to be heard, it is considered hearing loss.

The degree of hearing loss is categorized as mild, moderate, moderately severe, severe, or profound. Determining the level of hearing loss requires a professional and thorough hearing assessment and ear examination.

Type of Hearing Loss

Hearing loss can be classified into three types based on its causes: conductive hearing loss, sensorineural hearing loss, and mixed hearing loss.

Conductive Hearing Loss

Conductive hearing loss is caused by damage to or blockage in the outer and/or middle ear that interferes with sound transmission. Common causes include middle ear infections, earwax buildup, eardrum perforation, or damage to the auditory ossicles.

Sensorineural Hearing Loss

Sensorineural hearing loss is caused by damage to the cochlea in the inner ear and/or the auditory nerve, resulting in reduced sound volume and distorted sound quality. Common causes include natural aging, bacterial or viral infections, and prolonged exposure to loud noise.

Mixed Hearing Loss

Mixed hearing loss refers to a combination of conductive hearing loss and sensorineural hearing loss. For example, when the ear canal is blocked by earwax, it can cause conductive hearing loss, while natural aging can simultaneously lead to sensorineural hearing loss.

Hearing Test

Otoscopy

The condition of outer ear canal and tympanic membrane will be examined by using a hand-held otoscope or a video otoscope. The otoscopic exam is performed by gently pulling the auricle upward and backward. A healthy ear canal should be free of earwax and foreign body, while a healthy eardrum should be pinkish gray in color, translucent and intact. A photo of your ear canal and tympanic membrane will be shown after examination. Medical referral will be given if any abnormality such as earwax occlusion and otitis externa is identified.

Pure Tone Audiometry (PTA)

Pure Tone Audiometry (PTA) is a behavioural test to assess the hearing sensitivity (i.e the softest sound) that a client can perceive in an acoustically controlled environment. The client will wear headphones or insert phones to listen different pure tones from 250Hz to 8k Hz at different loudness level. The client is instructed to respond when a sound stimulus is heard by pressing a response button or raising his/her hand. Air conduction and bone conduction thresholds will be obtained to diagnose the degree and type of hearing loss of client and identify any possible middle ear involvement.

Tympanometry

Tympanometry records changes in middle ear immittance with varying air pressure in the ear canal. It is a test used to detect disorders of the middle ear. It involves inserting a probe tip in the ear canal to obtain ear canal volume, pressure and static compliance of the middle ear. Tympanometry may reveal possible middle ear problems, such as middle ear fluid, perforated eardrum, impacted earwax and ossicular disorders.

Acoustic Reflexes Thresholds

An acoustic reflex threshold is a middle ear measurement using a constant pressure and various frequency-specific sounds are presented at higher intensity to examine stapedius muscle contraction. Acoustic reflexes thresholds measurement can identify any possible retrocochlear lesion and help crosscheck the pure tone audioemtry and tympanometry result.

Speech Audiometry

Speech audiometry provides information about the clients sensitivity to recorded or live speech materials and understanding of speech at suprathreshold levels. It can be used diagnostically to examine speech-processing abilities of the whole auditory system and identify any possible retrocochlear lesion. It can also be used to crosscheck the validity of pure-tone thresholds.

Hearing Aid Fitting

After an accurate audiological result is obtained via Comprehensive Audiological Assessments, needy clients will be evaluated for the use of hearing aid. Hearing aids with different styles and technological levels are introduced according to the degree of hearing loss, lifestyle, communication needs and dexterity of the client. Comprehensive hearing aid verification will be performed to compare the aided and unaided performance of the client and regular follow-up service is necessary for maximizing the benefit of hearing aid.

Hearing Aid Trial Process

1.Medical Record Inquiry

Hearing professionals first assess the hearing condition and review the medical records.

2.Otoscopic

Using an otoscope to examine the condition of the ear canal and eardrum.

3.Tympanometry

Using a middle‑ear analyzer to assess the condition of the middle ear.

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6.Hearing Aid Fitting and Functional Testing

Ensure the hearing aid provides adequate amplification and evaluate speech perception after wearing it.

5.Hearing Aid Recommendation

Recommend suitable hearing aids based on hearing level, lifestyle, and communication needs.

4.Pure-Tone Audiometry

Assess the type and degree of hearing loss.

7.One-Week Free Hearing Aid Trial

Clients may try hearing aids for free for one week and experience their effectiveness in different daily environments.

8.Post-Trial Evaluation

After the trial, hearing professionals will review the client’s adaptation during the trial period and adjust the hearing aid accordingly to ensure comfortable use.

9.Free Follow-Up Adjustment Service

Hearing may decline with age; regular adjustments and follow-up services help improve hearing aid performance.

Hearing Aid Trial Process​

1.Medical Record Inquiry

Hearing professionals first assess the hearing condition and review the medical records.

2.Otoscopic

Using an otoscope to examine the condition of the ear canal and eardrum.

3.Tympanometry

Using a middle‑ear analyzer to assess the condition of the middle ear.

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4.Pure-Tone Audiometry

Assess the type and degree of hearing loss.

5.Hearing Aid Recommendation

Recommend suitable hearing aids based on hearing level, lifestyle, and communication needs.

6.Hearing Aid Fitting and Functional Testing

Ensure the hearing aid provides adequate amplification and evaluate speech perception after wearing it.

7.One-Week Free Hearing Aid Trial

Clients may try hearing aids for free for one week and experience their effectiveness in different daily environments.

8.Post-Trial Evaluation

After the trial, hearing professionals will review the client’s adaptation during the trial period and adjust the hearing aid accordingly to ensure comfortable use.

9.Free Follow-Up Adjustment Service

Hearing may decline with age; regular adjustments and follow-up services help improve hearing aid performance.

Hearing Aid Products

Behind‑the‑Ear Waterproof Hearing Aid

  • Suitable for individuals with moderate to profound hearing loss
  • Worn behind the ear and used together with an earmold. Behind‑the‑ear hearing aids are easier to operate and maintain, can provide higher output volume, and are ideal for people with moderate to profound hearing impairment. They are also less likely to be damaged in cases of otitis media or frequent ear discharge
  • Price: Approximately $7,000 and up (per unit)

Mini Open‑Fit Waterproof Hearing Aid

  • Suitable for individuals with mild to severe hearing loss
  • Its design is both stylish and discreet, making it ideal for those with mild hearing loss or high‑frequency hearing loss. It is comfortable to wear, does not require an earmold, and provides a more natural and pleasant sound experience
  • Price: Approximately $10,000 and up (per unit)
  • Suitable for individuals with mild to severe hearing loss
  • Its design is both stylish and discreet, making it ideal for those with mild hearing loss or high‑frequency hearing loss. It is comfortable to wear, does not require an earmold, and provides a more natural and pleasant sound experience
  • Price: Approximately $10,000 and up (per unit)

In‑the‑Ear (ITE) Hearing Aid

  • Suitable for individuals with mild to severe hearing loss
  • This type of hearing aid is small in size and fits inside the ear. It is generally not suitable for people with profound hearing loss, chronic otitis media, frequent ear discharge, or those with weaker finger dexterity
  • Price: Approximately $10,000 and up (per unit)